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Effective date: on publication · Version 2026-07-11
1.1 The parties. These Terms of Service (the "Terms" or this "Agreement") are a contract between:
1.2 The Service. "Taokeh" or the "Service" means our cloud accounting and ERP software for Malaysian SMEs, available at https://taokeh.my, including its modules: general ledger; invoicing, quotes, delivery orders and purchase orders; inventory; banking and reconciliation; payroll with Malaysian statutory calculations (EPF, SOCSO, EIS, PCB/MTD, HRDF, Zakat); MyInvois e-invoicing; SST returns; marketplace channels (Shopee, TikTok Shop); the hosted storefront; fixed assets; multi-currency; and optional AI helper features.
1.3 How you accept these Terms. By creating an account, clicking to accept, subscribing, paying, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. Acceptance through these electronic means is valid and enforceable under the Electronic Commerce Act 2006.
1.4 Documents that form part of this Agreement. These Terms incorporate, and you also agree to:
If there is a conflict, the order of precedence is: (a) any signed order form or written agreement we sign with you; (b) these Terms; (c) the AUP, DPA and Privacy Policy; then (d) the pricing pages. The DPA prevails over these Terms on any matter of personal-data processing.
1.5 Add-on (à-la-carte) features. Some features are optional paid add-ons (for example AI credits, payroll seats, Shopee/TikTok/storefront channels, SST, multi-currency, and AI helpers). When you switch one on, any feature-specific terms presented at that point apply in addition to these Terms.
3.1 Who may use the Service. You must be at least 18 years old and able to enter into a binding contract. If you register on behalf of a business or other organisation, you confirm you are authorised to bind that organisation, and "you" includes that organisation.
The Service is currently offered only to businesses operating in Malaysia. It is not directed at users outside Malaysia, and we may decline or block registration or access from outside Malaysia. If you access the Service from outside Malaysia, you do so on your own initiative and are responsible for complying with your local laws.
3.2 Accurate information. You agree to give accurate, current and complete registration information — including your name, email, phone, company name and SSM registration — and to keep it up to date.
3.3 Account security. You are responsible for keeping your login credentials and any two-factor authentication secret, and for all activity under your Account and your Authorised Users. Tell us promptly at admin@taokeh.my if you suspect any unauthorised access. We strongly recommend enabling two-factor authentication.
3.4 One workspace per entitlement. You may use the Account only within the seats, channels and entitlements you have paid for.
4.1 Licence. During your Subscription Term, and provided you comply with this Agreement and pay the Fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your own internal business purposes.
4.2 Restrictions (Acceptable Use). Your use of the Service is governed by our Acceptable Use Policy, which is part of this Agreement. Without limiting the AUP, you must not: copy, resell, sublicense, white-label or provide the Service to third parties as a service bureau (except under a written reseller agreement); reverse-engineer, decompile or attempt to derive the source code or underlying models; scrape or harvest data through non-public interfaces; circumvent security, rate limits or tenant isolation; introduce malware; or use the Service for any unlawful purpose. We may suspend or limit use that breaches the AUP (see Section 15).
5.1 You own your data. As between you and us, you own all of your Customer Data and keep all rights in it. We do not claim ownership of it.
5.2 Our limited licence to run the Service. You grant us a limited licence to host, store, copy, transmit, process and display your Customer Data only as needed to provide, secure, support, maintain and improve the Service for you, and as instructed by you through your use of the Service. We may use aggregated and anonymised data (which does not identify you or any individual) to operate and improve the Service.
5.3 You are responsible for your data and your lawful basis. You are responsible for your Customer Data and for having the right and a lawful basis under the PDPA (and any other applicable law) to collect and upload it — including the personal data of third parties such as your own customers, suppliers, employees and storefront buyers. This includes giving those individuals any notice and obtaining any consent required (for example, employees' sensitive personal data such as IC/passport numbers, EPF/SOCSO/EIS numbers, salary and bank details). You — not Taokeh — are the data controller of that personal data.
5.4 Our role as processor. For the personal data inside your Customer Data, Taokeh acts as your data processor, processing it only on your instructions and as described in the Data Processing Agreement and Privacy Policy. For the Account Data we hold about you and your users to run and bill the Service, Taokeh is the data controller. This split is set out more fully in the Privacy Policy and DPA.
5.5 Backups are not a substitute for your own records. We take reasonable measures to protect and back up data, but you remain responsible for keeping your own copies of important records, including by using the export tools described in this Agreement — and, where the law requires you to keep records (such as the 7-year tax record-keeping duty in Section 8.4), for keeping those exported copies yourself.
6.1 Prepaid term model. The Service is sold on a prepaid term basis. You pay in advance for your Subscription Term (typically an annual base of around RM450/year, plus any à-la-carte add-ons). Current pricing is shown on our pricing pages and at checkout.
6.2 Payment. Fees are payable in Malaysian Ringgit (MYR) through our payment provider HitPay (supporting FPX, DuitNow and card payments). You authorise the charge for the Term you select. We store your subscription status, not your full card number (see Section 7 and the Privacy Policy).
6.3 Renewal. If you turn on auto-renew and pay by card or a supported e-wallet (Touch’n Go, GrabPay, ShopeePay), we automatically charge that payment method at the end of each Term to renew it, until you cancel. You can cancel auto-renew at any time from your billing settings — cancelling stops future charges, and you keep access until the end of the Term you have already paid for (we do not refund the current Term, and we do not charge you again). FPX and DuitNow QR cannot be auto-charged, so those renewals are manual — we email you a reminder before your Term ends so you can renew by paying for another Term. If a Term is not renewed, your workspace becomes read-only (your data is kept and remains exportable). We will give you at least 30 days' notice before the renewal date of any price increase that would apply on renewal.
6.4 SST and taxes. Taokeh is not currently SST-registered, so no service tax is added to your subscription. If our taxable turnover later exceeds RM500,000 in a 12-month period we will register and add service tax (currently 8% for digital services), shown separately on your invoice, including our SST registration number and the applicable rate.
6.5 Late or non-payment → read-only. If a Term lapses or a payment is not made, your Account will become read-only: you can still view and export your Customer Data, but you cannot create or edit records, or use paid features, until you renew. We do not delete your data immediately on lapse (see Section 16 for deletion timelines after termination).
6.6 Refunds. Prepaid Terms are non-refundable, and there is no cooling-off period. You keep full access to the Service until your Term expires. Cancelling stops the next renewal but does not refund the current Term, and we do not refund any unused portion of a Term that you cancel early.
7.1 Payment processor. Card and online payments are handled by HitPay (FPX, DuitNow and card payments). Your payment is also subject to their terms. We do not store full card numbers.
7.2 Third-party integrations. The Service can connect to third-party services that you choose to use, including Shopee, TikTok Shop, the LHDN MyInvois e-invoicing platform, HitPay, and Bank Negara Malaysia reference FX rates. When you connect or use these, your use of that third party is governed by that third party's own terms and policies, not ours. We are not responsible for third-party services, their availability, their content, or their acts or omissions, and connecting them is your decision. We may add, change or remove integrations over time.
8.1 No professional advice. The Service is a software tool. It does not provide accounting, tax, legal, financial or other professional advice, and using it does not create any professional or advisory relationship. Statutory calculations (such as EPF, SOCSO, EIS, PCB/MTD, HRDF, Zakat, SST and e-invoice fields) are provided to assist you, but you are responsible for reviewing them and for your own compliance. Please consult your own accountant, tax agent or lawyer for advice on your situation.
8.2 We do not file or submit on your behalf. Taokeh does not file, submit or lodge anything with LHDN, SSM, EPF, SOCSO, RMCD or any other authority on your behalf — except where you explicitly initiate a specific submission yourself through a feature designed for that purpose (for example, submitting an e-invoice to MyInvois). Even then, the submission is your action and your responsibility, and depends on the third-party platform accepting it. Outward-facing steps (emailing authorities, contacting third parties, registering with regulators) remain your responsibility.
8.3 AI helper features. Optional AI helper features generate text suggestions to assist you. Their output may be inaccurate or incomplete, is not professional advice, and must be reviewed by a human before you rely on it. AI features are off until you accept the separate, one-time, workspace-level AI terms.
8.4 Keeping sufficient records is your responsibility. Malaysian law — the Income Tax Act 1967, section 82, as explained in LHDN Public Ruling No. 4/2000 (Revised) "Keeping Sufficient Records" — requires a business to keep and retain sufficient records: books of account (cash book, sales, purchases and general ledgers), invoices, receipts, bank statements, payroll records and other supporting documents, sufficient to explain each transaction and to allow true and fair accounts to be prepared. These records must generally be (a) retained for at least 7 years from the end of the year of assessment to which the relevant income or transaction relates (longer if a return is filed late, or while an assessment is under appeal); (b) kept in Bahasa Malaysia or English; and (c) kept at, or able to be produced at, your business premises in Malaysia when the Director General of Inland Revenue requests them. Taokeh gives you tools to create, store and export these records, but using Taokeh does not discharge your legal duty. You — the business, and the persons responsible for it (such as its directors, partners, proprietor or principal officer) — remain solely responsible for keeping sufficient records that meet these requirements, including by exporting and keeping your own copies (especially before your access ends — see Sections 6.5 and 16) and by ensuring the records remain available and can be produced in Malaysia. Electronic records are generally acceptable if they are kept in a form that can be readily retrieved and reproduced — for example printed or exported into a readable file — when requested, consistent with LHDN guidance; this does not mean that any particular Taokeh export automatically satisfies those conditions for your records. The same applies to statutory forms and records you create in the Service (for example signed TP1 forms and payroll records). Where Taokeh separately retains records for its own compliance (see the Privacy Policy and DPA), that is for our own purposes and is not a substitute for you keeping your own copies. To the fullest extent permitted by law and subject to Section 12, Taokeh accepts no liability for your compliance with these record-keeping obligations, or for any best-judgement assessment, penalty or prosecution arising from a failure to keep sufficient records.
9.1 Reasonable efforts, no hard SLA yet. We aim to keep the Service available and will use reasonable efforts to do so, but at this stage we do not commit to a guaranteed uptime level or service-level agreement (SLA). The Service may be unavailable from time to time.
9.2 Maintenance. We may carry out scheduled or emergency maintenance. We will try to schedule planned maintenance to reduce disruption and, where practicable, give advance notice. The Service may be temporarily unavailable during maintenance.
9.3 Hosting and data location. The Service is hosted on Render (Singapore region) with its database on Supabase / Postgres (AWS ap-southeast-1, Singapore). This means your data, including personal data, is stored and processed in Singapore — a cross-border transfer out of Malaysia that is disclosed and addressed in our Privacy Policy and DPA. Each tenant is isolated using row-level security.
We may improve, add, change or remove features over time. We will not make a change that materially reduces the core functionality of a feature you pay for without giving you reasonable notice. If we discontinue a paid feature you are using during a paid Term, we will give you reasonable notice and, where appropriate, a pro-rata refund for that feature for the remainder of the Term.
11.1 Our limited commitment. We will provide the Service with reasonable care and skill.
11.2 "AS IS". Except as expressly stated in this Agreement, and to the fullest extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE", and we disclaim all other warranties, conditions and representations, whether express or implied — including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet every requirement, or that any calculation or output is correct for your circumstances.
11.3 Statutory rights. Nothing in this Agreement excludes or limits any rights you have under Malaysian law (including the Consumer Protection Act 1999, where it applies) that cannot lawfully be excluded or limited.
12.1 Excluded losses. To the fullest extent permitted by law, neither party is liable to the other for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, goodwill, anticipated savings, or for any loss or corruption of data, arising out of or in connection with this Agreement, even if advised of the possibility.
12.2 Liability cap. To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with this Agreement — whether in contract, tort (including negligence), or otherwise — is limited to the total Fees you actually paid to us for the Service in the 12 months immediately before the event giving rise to the claim.
12.3 What is not capped. Nothing in this Section limits liability that cannot be limited under Malaysian law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
12.4 Allocation of risk. You acknowledge that the Fees reflect this allocation of risk, and that you are responsible for keeping your own backups and exports of important data.
You agree to indemnify and hold us harmless from claims, losses, liabilities and reasonable costs arising from: (a) your Customer Data, including your collection or upload of any third party's personal data without a lawful basis or the right to do so; (b) your use of the Service in breach of this Agreement, the AUP, or any law; or (c) your infringement of any third party's intellectual-property or other rights through your use of the Service.
Each party may receive confidential information of the other. Each party will use the other's confidential information only to perform this Agreement, will protect it with reasonable care, and will not disclose it except to its staff and advisers who need it and are bound by confidentiality, or where disclosure is required by law. Your Customer Data is treated as your confidential information. This obligation does not apply to information that is or becomes public through no fault of the receiving party, or that is independently developed or lawfully received from a third party.
We may suspend or restrict your access to all or part of the Service if: (a) you fail to pay Fees when due; (b) we reasonably believe you are breaching the AUP or using the Service unlawfully or in a way that risks harm to the Service, to us, or to other tenants; or (c) we are required to do so by law or by a regulator. Where practicable we will give you notice and an opportunity to fix the issue first; but where there is a legal, security, fraud, or other-tenant-harm risk, we may suspend immediately and without prior notice. We will restore access once the cause is resolved.
16.1 By you. You may stop using the Service and cancel renewal at any time through your Account. Cancellation takes effect at the end of your current paid Term unless you ask to end earlier (refunds are handled under Section 6.6).
16.2 By us. We may terminate this Agreement: (a) for non-payment after your Account has been read-only and we have given you reasonable notice; (b) for a material breach of this Agreement or the AUP that you do not fix within a reasonable time after notice (or immediately, for a serious or unlawful breach); or (c) if we cease to offer the Service generally, on reasonable notice.
16.3 Effect of termination. On termination, your right to use the Service ends. For at least 30 days after a Term lapses or the account closes, your workspace stays read-only and your Customer Data remains exportable so you can download it. After that window, and after a reminder to your account email, the data may be scheduled for deletion: we will delete your Customer Data from our active systems within a further reasonable period, and from routine backups in the ordinary backup cycle, except where we are required to retain certain data by law. The detailed deletion timelines for personal data are set out in the Privacy Policy and DPA.
16.4 Read-only first, not immediate deletion. Where a Term simply lapses (rather than a for-cause termination), your Account first becomes read-only with your data retained and exportable, as described in Section 6.5, before any deletion.
16.5 Survival. Sections that by their nature should survive (including Customer Data ownership, fees due, confidentiality, disclaimers, limitation of liability, indemnity, and governing law) survive termination.
17.1 We own the Service. We (and our licensors) own all intellectual-property rights in the Service, including its software, design, content, and the "Taokeh" name and logo. Nothing in this Agreement transfers any of those rights to you, other than the limited right to use the Service in Section 4. You may not use our name or logo without our written permission.
17.2 Feedback. If you give us suggestions or feedback, you grant us a perpetual, royalty-free licence to use it to improve the Service, without obligation to you.
17.3 Your data is yours. For the avoidance of doubt, your ownership of your Customer Data (Section 5) is unaffected by this Section.
We may update these Terms from time to time. For material changes, we will give you reasonable advance notice (for example by email or an in-app notice) before they take effect — we aim for at least 30 days where practicable. If you continue to use the Service after the changes take effect, you accept the updated Terms. If you do not agree to a material change, you may stop using the Service and cancel; where the change disadvantages you and you cancel for that reason mid-Term, Section 6.6 applies.
Neither party is liable for failure or delay caused by events beyond its reasonable control — including acts of God, natural disasters, epidemics, war, civil disturbance, government action, failures of the internet, hosting or telecommunications providers, or third-party platforms. The affected party will use reasonable efforts to limit the impact and resume performance.
20.1 Notices. We will send notices to the email on your Account; you should send notices to us at admin@taokeh.my. You are responsible for keeping your contact details current.
20.2 Assignment. You may not assign or transfer this Agreement without our written consent. We may assign it to a successor in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our business (a "change of ownership"), in which case your Customer Data may transfer as part of that business, subject to this Agreement and our Privacy Policy.
20.3 Entire agreement. This Agreement (with the documents it incorporates) is the entire agreement between us about the Service and replaces any earlier understanding on the same subject.
20.4 Waiver and severability. A failure to enforce a term is not a waiver of it. If any term is found unenforceable, the rest of the Agreement remains in effect.
20.5 No partnership; no third-party beneficiaries. Nothing in this Agreement creates a partnership, joint venture or agency between us, and it does not create rights for anyone who is not a party to it.
This Agreement is governed by the laws of Malaysia. The parties submit to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia, except that either party may seek urgent injunctive relief in any court of competent jurisdiction.
Taokeh (operated by Enya Venture, SSM reg. no. 003853053-D / 202603132312)
Inspirasi Mont Kiara, Jalan Kiara 4, 50480 Kuala Lumpur, Malaysia
Email: admin@taokeh.my
Tel: +60 16-773 9678
Website: https://taokeh.my
These Terms are available in English and Bahasa Malaysia. If there is any conflict between the two versions, the English version prevails.
End of Terms of Service.